Privacy Policy

IT Accessories Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services.

1. Who We Are

IT Accessories Ltd is a company registered in England and Wales, providing computer repair, maintenance, and digital IT services. Our registered address is 33 Markfield Close, Low Moor, Bradford, West Yorkshire, BD12 0UZ, United Kingdom.

Contact: info@itaccessory.co.uk | +44 7491 923666

2. Information We Collect

We may collect and process the following personal data:

• Identity Data: Name, username, or similar identifiers.
• Contact Data: Email address, phone number, and postal address.
• Transaction Data: Details of services you purchase from us.
• Technical Data: IP address, browser type, operating system, and other technical data collected via cookies and analytics tools.
• Usage Data: Information about how you use our website.
• Communications Data: Any messages or enquiries you send us.

3. How We Use Your Information

We use your personal data to:

• Process and deliver your purchased services.
• Manage our relationship with you, including responding to enquiries.
• Improve our website and services through analytics.
• Comply with legal and regulatory obligations.
• Prevent fraud and maintain security.
• Send you important service-related communications.

4. Payment Processing

All payment transactions are handled securely by Stripe, Inc. We do not store your card details. Stripe's privacy policy can be found at stripe.com/gb/privacy. Stripe processes your payment data in accordance with PCI DSS standards.

5. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

• Stripe — for payment processing.
• Netlify — for website hosting and serverless functions.
• Professional advisors — lawyers, accountants, auditors, as required by law.
• Regulatory bodies — where required by law or legal process.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Transaction records are typically retained for 7 years in line with HMRC requirements.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data.
• Correct inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict processing.
• Data portability.
• Withdraw consent at any time where consent is the basis for processing.

To exercise any of these rights, contact us at info@itaccessory.co.uk.

8. Cookies

Our website uses cookies to improve your experience. These include essential cookies (required for the site to function), analytics cookies (to help us understand how visitors use our site), and session cookies (to remember items in your cart). You can control cookies through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data in transit is encrypted via SSL/TLS.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

12. Contact & Complaints

For any privacy-related queries, contact us at info@itaccessory.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.