Refund Policy

At IT Accessories Ltd, we stand behind the quality of every service we provide. Your satisfaction is our priority. This Refund Policy explains your rights and the circumstances under which refunds are available.

1. Our Satisfaction Guarantee

We offer a 14-day satisfaction guarantee on all services. If you are not fully satisfied with the outcome of a completed service, please contact us within 14 days of service completion and we will:

• Make every effort to resolve the issue at no additional charge, OR
• Issue a full or partial refund, depending on the circumstances.

2. Cancellation Before Service Begins

If you wish to cancel your order before the service has commenced, you are entitled to a full refund. Please contact us as soon as possible at info@itaccessory.co.uk or call +44 7491 923666.

Under the Consumer Contracts Regulations 2013, consumers have a 14-day right to cancel services purchased online. This right begins from the date of purchase.

Please note: If you have explicitly requested that the service begin immediately (i.e., waived your cancellation right), a refund may be pro-rated based on work already completed.

3. Cancellation After Service Has Begun

If a service is already in progress and you request cancellation:

• If no work has been completed, a full refund will be issued.
• If partial work has been completed, a refund will be calculated based on the proportion of work not yet performed.
• If the service is fully completed, the satisfaction guarantee applies (see Section 1).

4. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• The service was completed as described and you have changed your mind.
• The issue recurs due to actions taken by you after service completion (e.g., reinstalling malware-infected software).
• The issue was caused by pre-existing hardware faults not covered by the purchased service.
• You fail to provide adequate access or information required to complete the service.
• More than 14 days have passed since service completion, unless exceptional circumstances apply.

5. How to Request a Refund

To request a refund, please contact us with:

• Your name and email address used at checkout.
• Your order reference or Stripe payment reference.
• A description of the issue and why you are requesting a refund.

Email: info@itaccessory.co.uk
Phone: +44 7491 923666

6. Refund Processing

Once a refund is approved, it will be processed within 5–10 business days back to your original payment method via Stripe. The time for the refund to appear in your account may vary depending on your bank or card issuer.

7. Disputes

If you are not satisfied with our response to a refund request, you may raise a dispute with your card issuer. You also have the right to use the Online Dispute Resolution platform provided by the European Commission, or seek advice from Citizens Advice or Trading Standards.

8. Contact

For refund queries or concerns, please contact us at info@itaccessory.co.uk or call +44 7491 923666. We aim to respond to all refund enquiries within 1 business day.